At hulomi.xyz, we are committed to delivering high-quality products and ensuring customer satisfaction. Our warranty policy outlines the terms and conditions under which our products are covered. Please read the following information carefully to understand the scope of our warranty, exclusions, and the process for making claims.

1. Warranty Coverage

We provide a limited warranty for all products purchased through hulomi.xyz. This warranty guarantees that your product will be free from defects in materials and workmanship under normal use for a period specified in the product description. The warranty period begins on the date of purchase and is valid for a specified duration, which varies depending on the product type.

2. Warranty Period

The warranty period for each product is clearly stated on its product page or in the accompanying documentation. Typically, our products come with the following warranty periods:

  • Electronics: 1-year warranty
  • Furniture: 2-year warranty
  • Accessories: 6-month warranty
  • Apparel and Textiles: 30-day warranty

If you have any questions about the warranty period for your specific purchase, please contact our customer service team.

3. What Is Covered by the Warranty?

The warranty covers the repair or replacement of products that are defective in materials or workmanship. This includes but is not limited to:

  • Manufacturing defects
  • Malfunctioning or broken components
  • Failure of parts or pieces due to production errors

4. What Is Not Covered by the Warranty?

The warranty does not cover the following:

  • Damage caused by misuse: The warranty does not apply if the product has been used in a manner not recommended by the manufacturer, including improper maintenance, accidental damage, or misuse.
  • Wear and tear: Natural wear and tear from regular use over time is not covered under warranty.
  • Damages from third-party repairs: Any repair attempts or modifications made by individuals or businesses other than hulomi.xyz void the warranty.
  • Cosmetic damages: Scratches, dents, or other superficial damage that does not affect the product’s functionality are not covered.
  • Shipping costs: Customers are responsible for shipping fees when returning items for warranty claims, unless otherwise stated in the warranty terms.

5. How to Make a Warranty Claim

If you believe that your product is defective and covered by our warranty, follow these steps to initiate a claim:

  • Step 1: Contact Customer Support
    Reach out to our customer service team through email at support@hulomi.xyz or via our contact page on the website. Provide the following information:

    • Order number
    • Product name and model number
    • A description of the issue or defect
    • Photographs or videos showing the defect (if applicable)
  • Step 2: Product Evaluation
    Once we receive your warranty claim, our team will review the details and may request additional information. In some cases, we may ask you to send the product back for inspection. We will notify you of the next steps and whether the claim has been approved.
  • Step 3: Repair or Replacement
    If your warranty claim is approved, we will either repair or replace the defective product at our discretion. If we are unable to repair the item, we will provide a replacement of equal or similar value.

6. Warranty Process Timeline

Once a warranty claim is submitted, we aim to process the request as quickly as possible. Typically, the timeline for handling claims is as follows:

  • Initial evaluation: Within 3-5 business days of receiving your claim.
  • Resolution: If the product needs to be returned for inspection, it may take up to 10 business days to evaluate the product.
  • Repair or replacement: After approval, the repair or replacement process typically takes an additional 7-10 business days.

Please note that during peak seasons or holidays, these timelines may be subject to slight delays.

7. International Warranty Coverage

For international customers, the warranty terms remain the same, but additional shipping costs may apply for returns and exchanges. If you are located outside of the country where hulomi.xyz operates, please ensure you understand the shipping requirements and potential customs duties before making a warranty claim.

8. Warranty Registration

To ensure that your warranty is valid, we recommend registering your product with us shortly after purchase. Registration helps us quickly identify your purchase in our system and speed up the warranty claim process. To register your product, visit our warranty registration page on hulomi.xyz and provide the following details:

  • Product name
  • Purchase date
  • Order number
  • Contact information

9. Limitations of Warranty

While we strive to provide the best products, please note that this warranty is the only warranty provided by hulomi.xyz. We make no other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may have other rights that vary depending on your location.

10. Return and Refund Policy

In addition to our warranty policy, we also offer a return and refund policy for certain products. If your product does not meet your expectations and is eligible for return, please refer to our Return Policy section for more information. It’s important to note that warranty claims and return claims are handled separately, and the processes may vary.

11. Product Warranty Extensions

Some products may qualify for extended warranty options. These extensions are available for an additional cost and can be purchased during checkout or after the original purchase. Extended warranties typically cover the same issues as the standard warranty but offer a longer duration of protection.

If you are interested in extending the warranty on your product, please check the product page or contact our support team for further information.

12. Contact Us

If you have any questions or need further clarification regarding our warranty policy, please don’t hesitate to contact our customer service team:

  • Address: 2014 Washington St, Newton, MA 02462, United States
    Phone: +16172436000
    Email: admin@hulomi.xyz

We are happy to assist you with any warranty-related inquiries.

13. Changes to This Warranty Policy

We reserve the right to modify or update our warranty policy at any time. Any changes to this policy will be posted on this page, and the updated policy will apply to all new purchases made after the date of the update.

Thank you for choosing hulomi.xyz. We are dedicated to ensuring your satisfaction with our products and are here to support you throughout the warranty process.