Thank you for shopping at hulomi.xyz. We are committed to providing high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
This Return Policy outlines the terms and conditions under which returns, exchanges, and refunds may be processed. Please read it carefully before making a return or exchange. By purchasing from our website, you agree to these terms.
1. Eligibility for Returns
At hulomi.xyz, we accept returns on most items within 30 days of delivery. However, there are a few exceptions to this policy. To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in the original packaging.
- You must provide a receipt or proof of purchase.
If the product has been damaged during shipping or is defective, please contact us immediately so we can assist you in resolving the issue.
2. Non-Returnable Items
Certain items are non-returnable for reasons of hygiene, safety, or quality. These include:
- Gift cards
- Downloadable software products
- Perishable goods such as food, flowers, or plants
- Items marked as final sale or clearance
Please make sure to review the product page before purchasing to ensure it is eligible for a return.
3. How to Return an Item
If your purchase meets the criteria for a return, you can follow these steps to initiate the process:
- Contact Us: Reach out to our customer service team at [email address] or use the contact form on our website. Please include the following details:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) along with instructions for returning the item. Please note that items returned without a Return Authorization Number will not be processed.
- Prepare the Item for Return: Package the item securely, ensuring it is in its original, unused condition, with all original tags, labels, and packaging.
- Ship the Item Back: You will be responsible for the cost of shipping the item back to us, unless the item is defective or was damaged during transit. Use a trackable shipping service to ensure the item reaches us safely.
4. Refunds and Processing Times
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will process your refund and send the amount to your original payment method.
- Refunds will be issued for the purchase price of the item(s) returned. Shipping charges are non-refundable.
- Please allow 5-10 business days for the refund to be processed after the return is received.
- Late or missing refunds: If you haven’t received a refund yet, please check your bank account or credit card statement. If the refund still isn’t showing, please contact your payment provider directly. It may take some time before your refund is officially posted.
5. Exchanges
We do not offer direct exchanges for items. If you would like to exchange an item, you must follow the return process and place a new order for the item you wish to receive. Once we receive your returned item, we will process your refund as outlined above.
6. Defective or Damaged Items
If your item is damaged or defective upon arrival, we will provide a full refund or a replacement. Please follow these steps:
- Contact Us Immediately: As soon as you receive the damaged or defective item, reach out to us within 48 hours of delivery with the following information:
- Your order number
- Photos of the item showing the defect or damage
- A brief description of the issue
- Return Instructions: If necessary, we will provide you with a return label at no charge to return the defective or damaged item. We will also cover any additional shipping costs for exchanges or replacements.
7. International Returns
For customers outside of [Country], please note the following additional conditions:
- Shipping costs for international returns will be your responsibility unless the item is defective or damaged upon arrival.
- Customs duties or import taxes on returned items are non-refundable. These are the responsibility of the customer.
- We recommend using a trackable shipping service for international returns, as we cannot guarantee the receipt of your returned items without tracking.
8. Return Shipping Costs
- You are responsible for the return shipping costs unless the item was defective, damaged, or incorrectly shipped.
- Shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund amount.
- In some cases, we may provide you with a prepaid return shipping label if we determine that the return is our fault (e.g., if you received the wrong item).
9. Restocking Fees
In some cases, a restocking fee of up to 15% of the purchase price may apply to returned items. This fee will be deducted from your refund if:
- The item is returned after the 30-day return window.
- The item is not in its original condition or is missing parts or packaging.
You will be notified in advance if a restocking fee applies to your return.
10. How to Contact Us for Returns
If you have any questions or concerns about returning an item, please contact our customer service team. Our contact information is as follows:
- Address: 2014 Washington St, Newton, MA 02462, United States
Phone: +16172436000
Email: admin@hulomi.xyz - Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (excluding public holidays)
Our team will respond to your inquiry as quickly as possible and guide you through the return process.
11. Final Considerations
- Changes to This Policy: We may update our return policy from time to time. Any changes will be reflected on this page, and the date of the last update will be indicated at the bottom of this page.
- Customer Responsibility: It is your responsibility to review our Return Policy periodically to stay informed of any updates.
At hulomi.xyz, we aim to ensure a hassle-free shopping experience. If you have any questions or need assistance with a return, please don’t hesitate to reach out.